Frequently Asked Questions

Why should I use DotRebate.com?

When you start your online shopping by clicking DotRebate.com first, you can earn up to 50% cash back at your favorite stores. How? Our partner stores pay us a fee when you shop their online stores. We then share that fee directly with you, our member. It's really that simple.

Incredible deals don't end with cash back. Our partner stores provide exclusive offers to our shoppers and amazing deals on a wide variety of products. Unlike other savings sites on the internet, you can layer the deals on DotRebate.com. Save even more money by using sales and special offers while getting cash back at the same time!

Best of all, we never charge a membership fee or require you to mail in rebate forms. We just send you your cash, no strings attached.

How do I join DotRebate.com?

Join for free simply by giving us your email address. We need your email address so we can contact you when you have earned cash back. Sign up or Log in to get started. You can start shopping and earning cash back as soon as you sign-up.

How do I make sure that I'm earning cash back?

Purchases you make at DotRebate.com partner stores are only credited if you start your shopping session at DotRebate.com and click to a store via a DotRebate.com link. As much as we'd like to give you cash back even if you do not start shopping through one of our links, we have no way of proving you are our member to the store without your click on our link first.

If you click through DotRebate.com and make a purchase, then browse elsewhere on the internet and return to that store and make a second purchase, your second purchase will not earn a cash back reward. You must click through a DotRebate.com link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a DotRebate.com link. Also, while virtually all product purchases at the stores are eligible for cash back, there are a limited number of products that do not qualify for cash back. Click here to see a list of exclusions.

Can I use DotRebate.com if I live outside the U.S. and Canada?

Yes, as long as the store you are purchasing from will ship outside the U.S. and Canada. All cash back payments are made in U.S. dollars.

I have a credit card that gives me rewards for purchases. Do I still get cash back if I use that card for my purchase?

Yes! You may use credit cards that offer rewards or cash back, coupon codes, and promo codes like you normally would. Our cash back is in addition to these.

What is a DotRebate.com 'Transaction Ticket'?

The DotRebate.com Transaction Ticket lets you know we have been notified of your shopping session. It verifies that you clicked on a link on DotRebate.com to get to one of our stores, and gives you a number to refer to in case you need to ask us a question about the corresponding purchase. Every DotRebate.com Transaction Ticket for the past three months will be recorded to your account page for your reference.

What if DotRebate.com doesn't offer the store I want to buy from?

We work daily to ensure our members will enjoy a variety of goods and services form quality stores. If you would like to recommend a store, simply contact Customer Service. We will do everything in our power to add your store to our list of partner stores.

What if I want to return or cancel an order from a store?

Returns are subject to the return policy of the store from which you purchased. If you return or cancel an item, we have to reverse any cash back earned from that purchase. Exchanges also usually reverse cash back awards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from DotRebate.com and credit us a commission.

What is the Refer a Friend program?

Spread the word! Tell your friends and family about DotRebate.com and how easy it is to receive cash back when shopping through our partner stores. When someone you refer makes their first qualified purchase, we'll reward both of you with $5.00! Please remember we only allow one account per person, so you can't refer yourself. Please refer to our Refer a Friend page under the 'My Account' link for further information.